SecureDocs Inc is looking for a highly organized self-starter to join our Santa Barbara-based Customer Success team as an Implementation Manager.

The ContractWorks Implementation Manager will work directly with customers during the initial software onboarding, setup, and user training period. With our team-oriented approach, you will work cross-functionally to ensure we continue to provide immediate value to our customers, drive adoption, and differentiate ourselves as a business partner.

Responsibilities include:
  • New Customer Implementation
  • Develop strong relationships with customers
  • Provide in-depth product demonstrations and training
  • Educate various levels of users on best practices
  • Aid with account setup, customer problem solving, and issue resolution
  • Monitor and help increase product usage
  • Ongoing account management and renewals tracking
  • Cross-Departmental Support
  • Collaborate with sales team to help educate prospective clients
  • Work with engineering around technical account setup
  • Keep up to date on new features, and channel feedback to product team
ContractWorks provides Software as a Service (SaaS) solutions that are used by companies looking to securely store, track, report on, and sign corporate documents and contracts. Our easy-to-use, intuitive interface provides our customers the ability to track key dates and milestones while optimizing their contract workflow and execution process.

Requirements for the role include:
  • College degree
  • Excellent written and verbal communication skills
  • Previous roles in a customer-facing environment, ie support, implementation or customer success
  • An interest in technology and its applications is a must
  • Highly organized, and comfortable creating own to-do list and managing schedule to align with company priorities, highly efficient in remote work environment
  • Interested in forging strong relationships with customers and driving the retention efforts of the business
  • Team player

Compensation will include a competitive salary, bonus based on team performance, insurance package (including health, life, dental and vision), access to a 401k plan, and a fun and comfortable work environment. The SecureDocs team works hard but encourages a positive work/life balance, and flexibility for the modern work environment. Unique opportunity to join a quickly growing, multi-product SaaS company where customer implementation and success are at the backbone of growth.

To apply for this position, please submit a cover letter and resume by clicking here.