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Meet Bryce Herman, Customer Success Manager At AppFolio

Bryce Herman

In our employee interview series, we introduce you to the people responsible for making AppFolio a wonderful, intellectually challenging, and dynamic place to work. Today we feature Bryce Herman, who is a Customer Success Manager here. Bryce spends his days supporting AppFolio customers to ensure they are successfully utilizing the SecureDocs data room. The following is our interview with Bryce:

Tell us about your background. How did you come to AppFolio?
I grew up in Southern California and eventually made my way to UCSB out of high school. I started off majoring in Political Science but ended up falling in love with Philosophy half way through and majored in both. I actually wanted to go straight back to school to get my PhD in Philosophy but decided to take a year off while I was applying to grad schools. In that time I ended up working with a business development team for a company in downtown Santa Barbara and decided that I wanted to be more involved with clients on a support basis. That’s when I remembered hearing about AppFolio at the career fair at UCSB, so I applied for a job and the rest is history.

Please tell us about your role.
I wear a few different hats but primarily focus on responding to incoming support requests with my teammate Dylan. Our goal is pretty simple- make our customers happy. This usually comes in the form of answering questions or training incoming clients, but we are always happy to go above and beyond to make sure they are successful using the data rooms. We offer 24-hour support so there is no telling when a call might come in, but the client always gets the best answer possible.

What does a typical day look like for you?
Sometimes my day starts before I get to the office because support requests come in early in the morning, but generally when I get in I spend my time reaching out to clients, training users and coordinating with the rest of the SecureDocs team to make sure we are all on the same page.

What are some of the best features of SecureDocs in your eyes?
Personally, I think the best feature of SecureDocs is the simplicity. The interface is intuitive, things function in the way you would expect them to, and our clients don't have to worry about how they will share information. The fact that you can easily input documents, share them with the correct people and never worry about how to handle the data room makes it a valuable tool for our clients. When I start a training with a client and they jump right into the data room and lead me through the whole process, its obvious to me that it makes sense to them and they can start using it effectively right away. You don't get that in most data rooms.

What's your favorite book?
I've read a lot of good books, so I'll give you three from my top ten:

- Down and out in Paris and London by George Orwell
- Matigari by Ngugi wa Thiang'oBeyond
- Good and Evil by Friedrich Nietzsche

Favorite Movie:
Ocean's Eleven

What do you like to do outside of work?
Enjoying downtown Santa Barbara is a pretty big habit of mine, especially since I live there. I like playing Bocce ball every once and while and I spend a lot of time following politics and keeping up with current events. I also do my fair share of reading and am going to start learning how to play the piano pretty soon